These terms govern the design, development and hosting of websites by PagesAway. They are written to be understood rather than to be impressive. Where a clause protects us, we say so plainly; where it protects you, likewise. Please read section 8 on hosting and section 10 on ownership in particular — those are the two that matter most after your site goes live.
These terms are an agreement between you (the "Client") and Davis von Löwe Kiedrowski, sole proprietor, trading as PagesAway, Walsroder Straße 158, 30853 Langenhagen, Germany ("we", "us"). Full provider details are in our Legal Notice.
Our services are offered to businesses. By placing an order you confirm that you are acting in the course of a trade, business, craft or profession — in German law, as an Unternehmer under § 14 BGB.
If you order as a private individual rather than for a business, you are a consumer and mandatory consumer protection law applies to you regardless of anything in these terms. That includes a 14-day right of withdrawal under German law.
Because a website is created individually to your specifications, that right does not survive us starting work if you expressly ask us to begin before the 14 days have elapsed and acknowledge that you thereby lose the right of withdrawal (§ 356(4) BGB). We will ask for that acknowledgement separately and in plain terms — never buried in a checkbox.
The plans described on our website are an invitation to order, not a binding offer. A contract comes into existence when we confirm your order in writing, by email, after you have submitted the project form and payment has been authorised.
We may decline an order without giving reasons. If we decline after payment, we refund in full within 5 business days.
| Plan | Included |
|---|---|
| Starter | One-page website, custom design, responsive layout, contact details and map integration, SSL certificate, hosting. |
| Growth | Everything in Starter, up to five pages, on-page optimisation for local search, contact form with email notification, photo gallery, Google Business integration, one round of revisions. |
| Pro | Everything in Growth, unlimited pages, custom features and integrations, booking or scheduling system, product listings, advanced analytics, priority support, two rounds of revisions. |
Anything not listed for your plan is outside the agreed scope. Additional pages, additional revision rounds, third-party licence fees, stock photography, copywriting beyond editing the material you supply, custom illustration, logo design and domain registration fees are quoted separately and require your approval in writing before we proceed.
Additional pages currently cost 99 USD each. We will confirm the price applicable at the time of your request.
We can only work as fast as the material reaches us. You agree to provide:
If material is outstanding for more than 30 days after we request it, we may treat the project as paused and invoice for work completed. We will send a reminder before doing so.
We aim to deliver a first version within 72 hours of receiving everything listed in section 5. Pro plan projects typically take five to seven business days.
These are target times, not guaranteed dates. They run from the point at which we have your complete material, not from the point of payment. Where a delay is caused by circumstances outside our control, the period extends accordingly and we will tell you promptly.
A revision round means one consolidated set of change requests, submitted together, covering text, images, colours, layout adjustments and similar refinements within the agreed scope.
A revision round is not a redesign. Changing the concept, adding pages, or introducing functionality not in your plan is a new order, quoted separately. We will always tell you before treating a request that way, and you can decide whether to proceed.
Ongoing small updates after launch are covered by the Maintenance plan described in section 8.
Your website is hosted by us. The one-time build fee pays for the design and development work. It does not include perpetual hosting.
If your hosting subscription ends, your website goes offline. This is not a penalty — it is what hosting is. Section 10 explains what you keep in that situation and how to take your site elsewhere.
| Subscription | Price | Billing |
|---|---|---|
| Hosting (all plans) | 29.99 USD per month | Monthly in advance, automatically renewing |
| Maintenance (optional) | 79.00 USD per month | Monthly in advance, automatically renewing; includes hosting plus small content updates |
These commitments are given to every customer regardless of location. Where the automatic renewal law of your state requires more, that law applies in addition.
All prices are stated in US dollars. Launch pricing is a limited-time discount from our standard rates; the price shown at the time you order is the price that applies to your order.
The one-time build fee is due before work begins. Recurring charges are billed monthly in advance. Payment is processed by Stripe. We do not receive or store your card number.
We are established in Germany and hold VAT identification number DE353646120.
Where US state or local sales tax applies to our services and we are registered to collect it in your state, it will be added and shown separately at checkout. Where we are not registered, you may be liable for use tax in your state and should take your own advice.
If a payment fails, we will notify you and retry. If it remains unpaid 14 days after the due date, we may suspend the website until the account is settled. We will always warn you before suspending anything.
On full payment of the build fee, you own the design and the page content of your website. We grant you a perpetual, worldwide, non-exclusive right to use, modify and host it, including with another provider.
What this does and does not cover:
You may request a complete export of your website files at any time, at no charge, whether or not you are leaving. We will provide it within 10 business days. We do not hold websites hostage against unpaid maintenance fees, and we do not charge an exit fee.
Until the build fee is paid in full, we retain ownership of the work produced.
You warrant that you hold the necessary rights to all text, images, logos, trade marks and other material you supply, and that its use on your website infringes no third-party rights and breaks no law.
This matters more than it may appear. Photographs taken from a search engine, a competitor's product descriptions, or a logo resembling an existing brand can each result in a claim against you. We are not in a position to verify the provenance of what you send us.
You indemnify us against third-party claims arising from material you supplied, including reasonable legal costs. We will notify you promptly of any such claim and will not settle it without consulting you.
We may decline to publish content that is unlawful, misleading, or that we reasonably consider damaging to our reputation as the host. Where we decline, we will explain why and give you the opportunity to supply an alternative.
We may name you as a client and display a screenshot of and link to your website in our portfolio and marketing material.
You may opt out at any time by writing to contact@pagesaway.com, without giving reasons and without any effect on your price or service. We will remove the reference within 10 business days.
Websites we deliver carry a discreet attribution in the footer. If you would prefer it removed, tell us and we will remove it free of charge.
We build websites that follow current good practice for local search: clean structure, sensible page titles and descriptions, fast loading, mobile-friendly layout, and correct business information.
We do not and cannot guarantee any particular position in search results, any volume of visitors, any number of enquiries, or any revenue outcome. Search engines do not sell placement in organic results, they change their ranking systems without notice, and your competitors are working on the same thing. Any provider who guarantees a ranking is either misinformed or misleading you.
Statistics shown on our website describe general industry research about consumer behaviour. They are context for why a website matters. They are not a forecast for your business and are not part of the agreed scope.
We aim for 99.5% monthly availability of hosted websites, measured excluding scheduled maintenance, which we carry out outside European business hours wherever possible and announce in advance where it will cause downtime.
We do not offer a contractual uptime guarantee with service credits at these price points, and we would rather say so than promise something we cannot underwrite. Where an outage is caused by us and lasts more than 24 consecutive hours, we will credit the affected days on request.
Support enquiries are answered within one business day. Priority support under the Pro plan is answered within four business hours during European business hours.
This does not limit any statutory right you may have as a consumer, or any mandatory right under the law of your state.
If the delivered website deviates from what was agreed, tell us and we will repair it at no cost within a reasonable period. This is your primary remedy and we take it seriously.
Beyond that:
Nothing in these terms excludes liability that cannot lawfully be excluded.
You may cancel recurring subscriptions at any time under section 8. Either party may terminate for good cause without notice, in particular where the other party materially breaches these terms and fails to remedy the breach within 14 days of written notice.
On termination we will, on request, provide a complete export of your website files at no charge. We delete hosted data 30 days after termination, except where statutory retention obligations apply. Ask for your export before that period expires.
These terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
For business customers, the place of jurisdiction is Hannover, Germany. We may also bring proceedings at your general place of jurisdiction.
If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of the country in which you habitually reside, and you may bring proceedings in the courts of your place of residence.
We may amend these terms for future orders at any time. The version applicable to your order is the one in force when the contract was formed.
For ongoing subscriptions, we will give at least 30 days' written notice of any change and you may cancel before it takes effect. Silence is not agreement: where a change materially disadvantages you, we will ask for your express consent.
Should any provision of these terms be or become invalid, the validity of the remaining provisions is unaffected. The invalid provision is replaced by the statutory rule that comes closest to its commercial purpose.
Amendments and supplements require text form. Our general terms apply exclusively; conflicting or additional terms of the Client do not become part of the contract unless we agree to them in writing.
Questions about these terms: contact@pagesaway.com